Who can become a Novastars retail partner?

We work with independent stores and retail chains. Tell us about your range and customers, and we’ll help you explore suitable brands.

When will my order be dispatched?

Orders placed before 17:00 on working days are dispatched the same day from our Dutch warehouse.

How do warranty and after-sales support work?

You receive a two-year warranty through Novastars. On request, we can arrange a replacement directly for your customer. Contact us to discuss a warranty claim.

How do you support sales in my store?

We promote our brands nationally and provide marketing materials for your store. We also help your team understand product uses and differences between models.

Find brands that fit your store

Discover international brands for your customers. We help you choose your range and support your sales with national brand promotion, product advice and service.

Request an account

Why Novastars

Products and support for your store

Choose a range that fits your customers, with stock in the Netherlands, national brand promotion and support before and after your order.

Help choosing your range

We help you choose brands and products that fit your store and customers. You get advice on applications, model differences and suitable accessories.

Fast dispatch from the Netherlands

We ship from our Dutch warehouse. Orders placed before 17:00 on working days are dispatched the same day.

National brand promotion

We promote our brands nationally, so your store benefits from that exposure. We also provide marketing materials for your store.

Customer service in four languages

From 07:00 to midnight, Netherlands local time, we help with product advice, orders and warranty requests.

Our selection process

Products customers want to buy

We look for products with customer appeal, backed by brands that are actively promoted. We help you choose a range that fits your store.

Popular products and new opportunities

We look at customer interests and popular product categories, alongside new products with clear benefits. This helps us identify opportunities for your assortment.

Brands supported by marketing

National promotion helps customers discover our brands before they visit your store. We support that exposure with marketing materials you can use to sell the products.

A fit for your store

We help you choose products that complement your existing range and suit your customers. You get advice on models, applications and suitable accessories.

Get started

How to order from Novastars

Your account

An account gives you access to trade prices and online ordering.

Request an account

Choose your products

Browse the range and select the products and variants for your store.

Place your order

Order through our online order form and manage your orders in your account.

Get advice and support

Ask us about product use, presentation or a warranty request. We help before and after your order.

A unique selection that attracts our customers. The service and support are unmatched.

Laura Pennink

Mijn Koffieboetiek

FAQ

Frequently asked questions

01 Who can become a Novastars retail partner?

We work with independent stores and retail chains. Tell us about your range and customers, and we’ll help you explore suitable brands.
02 When will my order be dispatched?

Orders placed before 17:00 on working days are dispatched the same day from our Dutch warehouse.
03 How do warranty and after-sales support work?

You receive a two-year warranty through Novastars. On request, we can arrange a replacement directly for your customer. Contact us to discuss a warranty claim.
04 How do you support sales in my store?

We promote our brands nationally and provide marketing materials for your store. We also help your team understand product uses and differences between models.